Please send an email to support@mytend.com to update your personal or billing information or to cancel your contract.

If you cancel in the first 30 days of your contract, you will get a full refund.  If you cancel after 30 days and you paid for a full year, you will receive a prorated refund, less any claims.  If you cancel after 30 days and you paid monthly, your plan will terminate at the end of current payment cycle.

At this time, you can only use a credit card for  put your Tend payment.

So you don't experience a lapse in coverage, your contract is eligible for automatic renewal.  You will receive a renewal notice at least 30 days prior to your renewal date.  There is nothing you need to do as your coverage will renew and your coverage limits will automatically reset.  If you decide to cancel, your coverage will end on your renewal/expiration date.

If there is a any change in your price, you will be notified at least 30 days in advance of your renewal.

Homeowners insurance and a home warranty such as Tend cover very different conditions.  Homeowners insurance protects your home from perils such as fire, flood, wind, or storm damage. Warranties, on the other hand, protect your essential home systems like HVAC, appliances, plumbing, electrical and more, from normal wear and tear,

General exclusions include cosmetic or intentional damage, insect or animal infestations, repairs covered by manufacturer warranties, and damage covered by homeowners insurance.  Coverage starts 30 days after the purchase of a plan.  See a sample of the terms and conditions.

It's simple.  Before you call the service provider of your choice, visit our support page.  Arrange for service.  Return to our support page after the work is completed. Follow the instructions, complete the information, upload all receipts, quotes, and work orders, acknowledge the terms, and click submit.

This page will also provide a link to helpful tips on how to provide the best supporting documents so we can reimburse you quickly. 

Because your plan includes either a $500 or $250 per claims fee that works like a deductible, there is no need to file a claim if the cost is less this amount.

Let's get you reimbursed as quickly as possible. Visit our support page. Follow the instructions; complete the information, upload all receipts, quotes, and work orders; then acknowledge the terms, and click submit.

If your covered equipment, system, device, or appliance cannot be repaired, but not due to any contracted exclusions, you will be eligible for reimbursement of a replacement with equivalent features, functions, capacity, size, and brand.

Tend empowers you to choose your own repair provider and to select a replacement equivalent to the original, if your equipment cannot be replaced.  After you pay for the repair or replacement and share the required documentation, Tend will reimburse you for any covered repair or replacement, less the deductible.

While there is no limit to the number of claims you can file, the category and aggregate limits do apply.

• HVAC - up to $5000 over the contract term. (For equipment 15 years old or older at the time of the claim, the limit is up to $2500.)
• Appliances - up to $5000 over the contract term and includes:  kitchen refrigerator, cooktop/range/oven, built-in microwave, dishwasher, laundry washer and dryer, garbage disposal, and water heater.
• Electrical - up to $2500 over the contract term.
• Plumbing - up to $2500 over the contract term for leaks and breaks of supply/drain lines, clogs, and toilets.
• Additional items - up to $2500 over the contract term for ceiling fans, exhaust fans, whole home/attic fans, garage door openers.
• Access to pipes and restore to rough finish - up to $1000 over the contract term.

Please call Tend directly at 1.888.303.7090 or visit the Tend Support page.