Questions about your policy or filing a claim?
We are here to help and would love to hear from you. Feel free to call us directly or send us an email.
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Call us at 1.833.404.TEND (1.833.404.8363)
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Send us an email at support@mytend.com.
We are here 24 hours a day, 7 days a week.
To make a claim:
- Review your agreement.
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Take photos or videos of the problem you are experiencing.
- Note the manufacturer and try to find the model and serial number if the issue is with any equipment.
- Contact a licensed (where required), professional service provider. Note, that some manufacturers require certified technicians to repair their equipment.
- When the provider comes to your home, ask them to document a complete diagnosis including all reasons if the unit cannot be repaired.
- Keep all work orders, estimates, invoices, and receipts. See helpful tips and hints on what your paperwork should include here.
- File your claim using the form below.